Do you have a pulse on your learners’ happiness?

by Brett Henebery03 Apr 2017
A recent report provided a detailed analysis at what really matters to employees, the link between happiness and performance, and specific steps employers can take to increase learner satisfaction.

The head of the company that commissioned the report pointed out that most business leaders acknowledge that workplace happiness has “a tangible impact on productivity and profitability”.
In a separate UK study, researchers found that happy learners’ productivity can increase by an average of 12%. As such, some organisations are acting on this research by developing training initiatives that focus on employee happiness.

One company – TINYpulse – has created a performance management tool to measure employee engagement and happiness through asking one question each week to gain an insight into what learners really want.
The company was established in 2012 and inspired by founder David Niu, who after having been an entrepreneur for 13 years, began interviewing entrepreneurs from various industries and companies.
Focusing on one thing they all had in common – the challenges of managing and retaining employees – he created TINYpulse to give leaders a pulse on how happy, burnt-out, and frustrated their employees are.
Niu told L&D Professional that in terms of improving staff training, the open communication practices that tools, such as Tinypulse Perform, facilitates can lead to enhanced team performance.

“Managers are asking for and listening to employees feedback on a regular basis, and then having open conversations as a result, it leads to implementing new best practices,” Niu explained.

“After collecting the virtual suggestions from TINYpulse's staff, we build the TINYbuddy system in order for new hires to feel more connected with the team and better understand the culture.”

Niu added that this has since been implemented and now every new learner is paired with a company veteran.

“In addition, having a clearly laid-out 30, 60, 90-day plan, it lets our new learner understand what they’ll learn, when they’ll learn it, and how they’re going to accomplish each goal,” he said.
Niu pointed out that using a platform like his own gives employees more opportunity to “truly invest in further developing and bettering their organisation”.
“Not only will pulse surveys increase communication and transparency, but companies will see increases in productivity and retention, which ultimately will provide a competitive business advantage,” Niu said.

Related stories:
The drivers of employee happiness
Are you identifying your learners’ training needs?