How augmented reality boosts L&D

by L&D14 Feb 2017

A new report by Cognizant – titled: Augmented Reality: A New Workforce Mobilization Paradigm – offers a glimpse into how this type of technology is boosting learning in the workplace.

The report points out that innovation is a constant in the information technology industry, continuously changing the way services are delivered to the business and to end users.

“From the mainframe era on to the Internet stage, we’re now experiencing the fifth IT wave, an era in which social, mobile, analytics and cloud [aka the SMAC Stack] are forming a new digital foundation with which to power business,” the report states.

“SMAC is already changing how IT is being deployed across industries, and as business becomes increasingly digital this new stack is expected to have a multiplying effect on operational efficiency and productivity.”

Another constant throughout technology’s swift progression is the exponential growth in computer processing power and the steady increase in the number of computing devices and users.

According to the report, augmented and virtual-reality-based hardware devices are part of this growing computing base.

“They leverage advancements in mobile technology and big data analytics to offer new communications channels for enterprise applications,” the report stated.

“Augmented and virtual reality is converging with SMAC and, as a result, businesses across multiple sectors are now able to tap their vast potential to help users visualize data and instructions that overlay physical assets in real time.”

As an example, the report asks readers to imagine a worker who is on the factory floor conducting a routine equipment check for preventive maintenance and inspection activities.

“He comes across a piece of equipment and realizes that something has changed in the way he typically interacts with it. Earlier, the worker used to carry a heavy manual or rely on his supervisor to instruct and guide him through the inspection, but now he is empowered with a technology.”

Doing this helps the worker to uniquely interact with this piece of industrial equipment.

“This technology – augmented reality [AR] – is being deployed to more effectively mobilize workers across multiple industries,” the report explains.

According to Gartner research, AR is poised to become an important workplace tool. AR technology has matured to a point where organizations can use it as an internal tool to complement and enhance key business processes, workflows and employee training. Visualization of content is among the many important business innovations that AR can facilitate.

Many companies are increasingly applying AR tools to create effective training programs that drive employee engagement and success in the highly competitive global marketplace.

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