And it’s paying off.
Continuous coaching and feedback has been shown to not just improve employee engagement and performance but lift productivity across entire organisations.
Karen Evans, Managing Director, Asia-Pacific of Acendre
– a talent management solutions company – told L&D Professional
why people are the most essential contributing factor to the success of any organisation.
“No business can achieve its organisational goals without its people driving progress, maximising productivity and searching for improvements,” Evans said.
“Overseeing the well-being and productivity of employees has a critical role to play in this.”
Evans said continuous feedback and coaching has a two-fold effect for organisations, as it assists both managers and employees to meet their goals.
“Although HR departments are the ones that implement wider programs, it is up to individual managers to own the employee performance strategy,” Evans said.
“Investing in regular communication with employees and working alongside them so their skills and talent can develop allows managers to truly demonstrate their value to an organisation, and to pass on continuous feedback, skills and training.”
Evans pointed out that for employees, consistent feedback enables more timely behaviour change, keeping them focused on their personal goals, which empowers and inspires them to bring more value to the organisation.
“Recognising great work and outcomes will naturally drive the right behaviour in employees, and this is by no means restricted to monetary rewards,” she said.
“Providing feedback for continuous improvement should be a fundamental management practice for all organisations as it greatly impacts engagement, performance and retention.”
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