How gamification helps learners strive to do more

by John Hilton19 Jul 2016
One of the concepts of gaming is starting off at a basic level and then mastering new skills as your work becomes more complex.
This is a concept that appeals greatly to Kelly Moore, national learning and development manager, at Inland Revenue in New Zealand.
“This is straight from gaming and is the basis for making our learning real on the job,” Moore told L&D Professional.
“Using the concepts from the gaming world is a compelling way to design learning and, in particular, as a way to bring learning out of the formal and into all aspects of work.”
For Moore, it is about more than adding games for fun to formal learning.
“It is much more about generating a sense of achievement and competition that helps keep people interested and striving to do more,” she said.
Inland Revenue are also exploring the use of badges and meters to mark progress; the ability to share accomplishments and comments with others as you succeed.
“We are also very interested in how people can learn from each other and helping people to connect with expertise,” she said.
“Our capability uplift communities of practice are going to be an important mechanism.
“We need to find ways to support and enable these communities to function with both technology and skills.”
One of the greatest challenges which Inland Revenue are facing in L&D is modernising their approach to learning and meeting the ever-changing expectations of learners and the business.
“The world is more agile than ever and this is only going to increase,” added Moore.
“We have a challenge on how to equip our people to be able to change and adapt their capability to meet the changing needs of the business and the world in general.”
Moore added that this isn’t just about teaching staff new things.
“This is about equipping our people to learn so they can do it anywhere, anytime and not just through formal channels,” said Moore. 
“Helping people to learn from every experience and to recognise that they are learning is a big challenge.”
The changing demands and expectations of learners is also front and centre, added Moore.
“There are now so many places and ways a person can access information and expertise, but how do they decide what they need? What is going to be most beneficial to them?
“Learners today have so much choice that we have the challenge of making any corporate learning bite-sized, just-in-time, mobile, and fun.
“Helping our people to navigate the vast sea of content is top of mind.”
Inland Revenue's Richard Tremain, manager, performance & culture, will be speaking at the Learning & Development Masterclass in Auckland. It takes place on 24 August 2016.
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