‘L&D professionals need to be at the forefront of integrated learning’: CIPD

by L&D16 May 2016
Employee-led, integrated learning is the new normal, indicates the latest CIPD/Halogen Employee Outlook survey of over 2,000 employees in the UK.

The survey found that over the last year, employees are most likely to have received on-the-job training (28%), online learning (26%) and learning from peers (20%).

However, the three methods of training labelled most useful by employees are training from peers (95%), coaching (92%) and on-the-job learning (91%).

Even though coaching was a popular response, only 9% of employees said they had actually received it over the last 12 months.

Andy Lancaster, Charted Institute of Personnel and Development (CIPD) Head of L&D Content, said it’s interesting to see a conscious movement towards learning in the flow of work from the survey and the significant benefits in terms of teamwork, knowledge-sharing and longer term employee satisfaction.

“L&D professionals need to be at the forefront of integrated learning, to ensure that learning is an ongoing process and not ad-hoc. They also need to be versatile, understanding the evolving needs of employees while focusing on achieving long-term sustainable business growth,” he said.

Lancaster added that there are some inconsistencies between the kinds of learning methods employees want and what organisations are actually providing.

This highlights the importance of listening to employees and understanding what they want to learn and how they want to learn it, he said.

“By putting employees at the heart of the design process, we will empower them, and by measuring what works and what doesn’t, organisations can move with the times and deliver learning that brings considerable business benefits, over and over again,” Lancaster said.

Moreover, 30% of employees disagreed that their organisation provides them with opportunities to learn and grow and 27% said they were dissatisfied with the opportunity to develop their skills in their job.

“Previous research has shown that many organisations have been looking externally for new staff to meet the changing skills needs in-house, particularly as the world of work evolves and different capabilities are needed on a much more frequent basis,” said Lancaster.

“However, if more attention is given to the development of internal staff, organisations would be able to build skilled and sustainable workforces in the long-term that are able to fulfil future skills needs.

“Satisfaction with performance support is also likely to improve if more care and attention is given to the development of relevant skills for employees.”