Program harnesses ‘untapped talents’

by Brett Henebery15 Mar 2017
As travel is at the heart of the organisation, Amadeus offers employees opportunities to develop careers through secondments to their global locations.

In line with this aim, the company’s HR team created an ‘Internal Faculty’ program, composed of internal training sessions developed and facilitated by employees to share knowledge with their peers.

This program is designed to promote the transfer of skills and knowledge within the company and to build performance and productivity and continues being at the cornerstone of Amadeus’ training initiatives.

Georgina Boyd, Amadeus’ Head of Human Resources, Australia and New Zealand, told L&D Professional that the program enables employees to challenge themselves by presenting a training session to their colleagues and peers.

“Full training and support is given to internal faculty members, to ensure they are feeling comfortable and confident to deliver an appropriate training session,” Boyd explained.

“We have been able to harness many untapped talents and skills across different teams in our business, reducing the need to spend our budget on expensive external facilitators.”

She added that this is a great way to share knowledge in areas where robust training or information is not yet available in Australia, or is not available in a suitable format.

“Employees have the opportunity to network with colleagues outside of their day to day teams, fostering collaboration across the office,” she said.

“We ask attendees to complete a short evaluation of the session, to assist the internal faculty member in continuing to develop their presentation and facilitation skills.”

Boyd added that the organisation often finds that these opportunities are a great way for employees to become confident presenting in front of a group – a skill that is very important when meeting with customers or pitching to senior managers. 

“Overall, the Internal Faculty program is great for the staff member facilitating as it develops their presentation skills and boosts their confidence,” she said.

“It is also great for their colleagues as it provides access to knowledge which may not be available via other channels and facilitates cross team collaboration, and also supports the business by reducing costs and increasing employee engagement.”

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