Tech giant’s digital training aims to boost customer service

by Brett Henebery13 Apr 2017
Sydney has been chosen as the home for Microsoft’s first Inside Sales Centre in Asia, which is aimed at transforming the sales experience for the digital age.

The tech giant’s new Worldwide Inside Sales Centre will enable highly-trained staff to use leading-edge technology to better meet the needs of their customers.

Steven Worrall, managing director, Microsoft Australia, said the new centre expands upon the organisation’s local investments from recent years, which includes two Cloud Datacentre regions offering services for Azure, Office 365 and Dynamics 365, and its flagship store in Sydney.

“[The centre] provides an opportunity for talented people with a passion for technology and helping customers achieve business success to join Microsoft and enjoy an exciting and rewarding career,” he said in a statement.

“Those joining Microsoft Australia in the newly created roles will have the opportunity to develop their career within the company with almost limitless opportunities here and abroad.”

While many roles require language capability or previous sales and technical experience the company is seeking to recruit graduates who have the passion and aptitude necessary for the new opportunities.

The WW Inside Sales digital seller roles are designed so candidates benefit from a progressive career path including continuous investments in personalised professional development plans, which include the opportunity to secure additional qualifications and accredited certifications to help them become world class digital sellers.

Microsoft’s latest move follows a global trend in digital training of staff.

In 2016, Google embarked on a large-scale training program in the UK designed to improve the general digital literacy of the nation.

In the same year, 3,500 employees of Ericsson India took up online courses to brush up on their digital skills.

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