What you should be asking your learning provider

by Brett Henebery20 Mar 2017
Recent reports show that just 3 in 5 L&D professionals understand the crucial questions that they need to ask of their learning providers.

Just as worrying, while 96% of these leaders want to improve organisational performance, only 25% believe they are currently achieving it.

Clearly, this has big implications for the perceived ROI on learning programs, and is an emerging challenge that L&D professionals are trying to navigate.

So what is at the core of this issue, and how can it be resolved?
Towards Maturity’s Annual Benchmark Report, Unlocking Potential, highlights that whilst organisations are looking to deliver business impact, few have the skills to design content or embed technology effectively.
In contrast, ‘Top Deck’ organisations (the top 10% of the Towards Maturity Index, consistently reporting the best results from across the benchmark sample) are three times as likely to report that their solutions are improving performance and driving innovation.
Determined to get answers, Towards Maturity’s held an ambassador briefing and asked L&D leaders: “What are the critical questions that need to be asked of suppliers to deliver results that unlock potential?”
Below are the themes that emerged from this briefing.
How can we improve our user experience?
  • How can we make the technology we use in the business for HR as good as apps/websites we use in ’normal life’?
  • How can we integrate learning and work?
  • How can we enable our managers to support learning application?
  • How can we create an environment that makes people excited, happy and wanting to stay in the company?
How can I improve organisational performance in this area?
  • Be specific, be clear on your organisational strategy and where the project fits
  • Ask yourself are there new ways we should approach this problem that we’ve not thought about before?
  • Ask for evidence, examples of impact and effective practices
  • How will we evidence an improvement in performance?
How can we work together to demonstrate value?
  • What does good look like?
  • What is the total cost of ownership?
  • Best price does not always provide best value – how can you build an effective business case for all stakeholders and not just for purchasing
What will the future look like for you?
  • Learning initiatives establish the groundwork for the future, what is your provider’s vision for the future and does it map with yours?

Related stories:
Program harnesses ‘untapped talents’